This Privacy Statement describes how Royaehood Cap (“we,” “us,” “our”) collects, uses, shares, and protects information when you visit or make a purchase from https://royaehood.com (the “Website”).
If you have any questions about privacy, contact help@royaehood.com.
1) Scope
This Privacy Statement applies to information collected through the Website, as well as communications between you and us related to orders or customer support.
It does not apply to third-party websites or services that we do not control, even if they are linked from our Website.
2) Definitions
“Personal Information” generally means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with an individual.
“Processing” means any operation performed on Personal Information, such as collecting, storing, using, disclosing, or deleting.
3) Information We Collect
We collect information in several ways:
A. Information You Provide
When you place an order, create an account (if available), subscribe to communications, or contact support, you may provide:
• name
• email address
• shipping and billing address
• phone number (if provided)
• order details and messages
We may also collect any content you include in communications, such as product questions or return requests.
B. Transaction and Payment Data
When you purchase, payment details are typically processed by third-party payment processors. We generally receive limited payment-related information necessary to confirm payment status (for example, transaction identifiers), rather than full card numbers.
Payment processors handle sensitive payment credentials according to their security standards and policies.
C. Device and Usage Data
When you browse the Website, we may automatically collect:
• IP address and approximate location derived from IP
• browser type, device type, operating system
• pages viewed, time spent, clicks, referral URLs
• language preferences and related technical identifiers
This information helps us maintain site security, troubleshoot issues, and improve usability.
D. Cookies and Similar Technologies
We may use cookies, pixels, tags, and similar technologies to:
• remember preferences
• keep items in a cart (where applicable)
• analyze traffic and performance
• measure advertising effectiveness
You may manage cookies through browser settings. Some features may not function properly if cookies are disabled.
4) How We Use Information
We use information for the following business and operational purposes:
A. Order Fulfillment and Customer Service
• process orders and payments
• provide shipping updates and tracking information
• respond to inquiries and resolve issues
• handle returns, refunds, and exchanges
B. Website Operation and Security
• maintain the Website, prevent fraud, and protect accounts
• detect suspicious activity, reduce risk, and enforce policies
• debug and fix errors, and improve performance
C. Marketing and Communications
Where permitted by law, we may send messages about products, promotions, or updates. You can opt out of marketing emails at any time by using the unsubscribe link or contacting help@royaehood.com.
We may still send transactional messages related to your order, such as confirmations and service notices.
D. Analytics and Improvement
We may analyze aggregated usage patterns to understand which pages are helpful, how customers find our Website, and how to improve navigation, product descriptions, or customer support resources.
E. Legal Compliance
We may process information to comply with legal obligations, respond to lawful requests, and protect our rights and the rights of customers and others.
5) Legal Bases (Where Applicable)
Depending on your jurisdiction, we may process Personal Information under one or more legal bases, such as:
• performance of a contract (to fulfill your order)
• legitimate interests (to secure and improve the Website)
• consent (for certain marketing or optional cookies)
• legal obligation (for recordkeeping or law enforcement requests)
Where consent is required, you may withdraw it, though this may not affect prior processing.
6) How We Share Information
We may share information with third parties in limited circumstances:
A. Service Providers
We may use vendors for:
• payment processing
• order fulfillment, shipping, and delivery
• customer support tools
• website hosting and maintenance
• analytics and advertising measurement
These providers are expected to handle information in accordance with their contractual obligations and applicable law.
B. Legal and Safety Disclosures
We may disclose information if we believe in good faith that it is necessary to:
• comply with law or legal process
• protect the safety of customers, the public, or our operations
• prevent fraud or security incidents
• enforce our Terms of Use and other policies
C. Business Transfers
If we are involved in a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards.
7) Data Retention
We retain Personal Information for as long as necessary to fulfill the purposes described in this Privacy Statement, including order fulfillment, recordkeeping, dispute resolution, and compliance.
Retention periods vary depending on the type of information and legal requirements. When we no longer need information, we take steps to delete or anonymize it where feasible.
8) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information. No method of transmission or storage is 100% secure.
You are responsible for maintaining the security of any account credentials and for using secure devices and networks when making purchases.
9) Your Choices and Rights
Depending on your location, you may have certain rights regarding your Personal Information, including:
• access: request a copy of information we hold about you
• correction: request correction of inaccurate data
• deletion: request deletion, subject to exceptions
• portability: request certain data in a usable format (where applicable)
• objection or restriction: object to certain processing (where applicable)
To exercise rights, contact help@royaehood.com. We may request verification to protect your information and prevent unauthorized requests.
10) Children’s Privacy
The Website is not intended for children under the age of 13 (or the age defined by local law). We do not knowingly collect Personal Information from children.
If you believe a child has provided information, contact help@royaehood.com so we can take appropriate steps.
11) International Transfers
If you access the Website from outside the region where our service providers operate, your information may be transferred across borders. We take steps to implement safeguards consistent with applicable law and vendor practices.
12) Third-Party Links
The Website may contain links to third-party sites. We are not responsible for their privacy practices. Please review third-party policies before providing information.
13) Updates to This Privacy Statement
We may update this Privacy Statement periodically. The effective date indicates when the latest version applies. We encourage you to review it regularly.
14) Contact
For privacy-related questions or requests:
Email: help@royaehood.com
Website: https://royaehood.com